Welcome to mXm Gaming Community

Register now to gain access to all of our features. Once registered and logged in, you will be able to contribute to this site by submitting your own content or replying to existing content. You'll be able to customize your profile, receive reputation points as a reward for submitting content, while also communicating with other members via your own private inbox, plus much more! This message will be removed once you have signed in.

Sign in to follow this  
Followers 0
kotaco

[RESOLVED] mXm Shirt, minor hiccup.

I ordered.. well my girlfriend ordered me.. two shirts, one for her and one for me for Easter. (She really likes getting people stuff for Easter.)

Anyway, they came today. And she sent me a pic from her college dorm, and at first I was impressed with the quality but I noticed one minor mistake.



I emailed customer service as they said if anything like this happens they refund or replace it for free. But more importantly i just want to make sure this doesn't happen and hassle any of you guys (or girls) who buy a shirt.


Other than that the quality is awesome, will report back once I find out what caused the design hiccup.

Share this post


Link to post
Share on other sites

Update: Got a prompt reply from the customer service dept, very apologetic and owning up to the mistake 100%. They printing a second pair of shirts and sending em out my way tomorrow free of charge so that's nice.

Most importantly though, they are checking why it didn't print correctly and fixing that issue so the next time any of you guys (or me) orders you won't have any issues. However, if you do for whatever reason, they will replace it free of charge so long as you make the claim within 30 days. They got back to me within 12 hours, very happy with the support.

Like I said, aside from the hiccup, the quality is great, and the printing method they use should last a long time since it isn't your traditional digital printing process.



Long story short, they owned up to the mistake, they are sending me out two more shirts for free, they are fixing whatever caused the hiccup so it doesn't happen again.


Once I get the second pair, I'll post up some hi-res pics so you can see the quality and maybe get yourselves some mXm wear.

Share this post


Link to post
Share on other sites

Update:

Got my shirt this weekend, quality is awesome. Lines are super crisp, color is full. Couldn't have asked for a better job.

I tweaked the design a little for personal perfectionist reasons but I am really happy with the shirt I got.

I'll put up final product pics after I wash it (wore it today so its not very clean :P )

I also plan on making a variation that has the patch on a shoulder or one that is country specific (ie Canada and US)

Share this post


Link to post
Share on other sites

Please sign in to comment

You will be able to leave a comment after signing in



Sign In Now
Sign in to follow this  
Followers 0